cricket Responsible Gaming
Betting is an entertainment activity — it is not an alternative to income. At cricket, we believe every member has the right to know their own limits and should have access to help when needed. This page describes our protection tools and the paths to support in detail.
Our Core Policies
- Members aged 21 and above only
- Option to set deposit limits and session time limits
- Choice of temporary or permanent self-exclusion
- Guidance toward professional counselling
- 24/7 support in Bengali and English
Why Responsible Gaming Matters
Betting and casino games on cricket are purely for entertainment. For many people it is a way to enjoy leisure time, but when the habit goes beyond control it can have a negative effect on personal and family life. Responsible gaming means staying aware of your own limits, setting a budget, and never letting entertainment turn into pressure or obligation.
On the cricket platform, in accordance with our Terms and Conditions, every member must confirm their age and identity at registration. No person under 21 years of age may open an account, and we enforce this rule strictly. We ask parents and guardians to make sure no underage member of their household is using this site.
Our Privacy Policy explains in detail how we keep member information secure and do not share it with third parties unnecessarily. Data protection and responsible conduct go hand in hand for us.
Never bet with borrowed money
Never bet with borrowed money, funds set aside for essential household expenses, or money held on behalf of others. Keep only the amount you can afford to lose without affecting your daily life as your budget.
Our Self-Control Tools
Every member on cricket can control how they play. The tools below can be activated directly from account settings or through the support team.
Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Set a time limit for how long you play in one session. When the set time is up, an automatic alert appears and the session can be ended if you choose.
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time, login, betting, and depositing are all disabled.
If you feel your playing habit is going beyond your control, apply to close your account permanently. Once activated, reopening is not straightforward, and this is a serious decision.
Your complete history of bets, deposits, and withdrawals can be viewed from your account at any time. Understanding your own patterns is the first step toward responsible gaming.
Contact the cricket support team via 24/7 live chat or email to activate any tool or to talk about your situation.
Recognise the Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, seek help without delay. This is not a sign of weakness — it is a sign of awareness.
- Repeatedly placing larger bets to try to win back losses — known as "chasing losses".
- Hiding your gambling from family or friends, or lying about it.
- Wanting to stop but being unable to, or failing repeatedly when trying.
- Betting with money needed for household expenses, borrowed funds, or savings.
- Spending excessive time gambling at the expense of work, study, or relationships.
- Feeling restless, irritable, or mentally uncomfortable when not betting.
- Continuously increasing the amount wagered in order to feel the same level of excitement.
Where to Find Support
If you are experiencing difficulties, seeking help rather than facing it alone is the sensible thing to do. The following three options are the most effective.
Contact us via live chat or email 24 hours a day, 7 days a week. Support is available in both Bengali and English. You can also apply for account limits or self-exclusion here.
Share what you are going through with a trusted family member or close friend. Their support and understanding can make a real difference in coping with the situation.
Mental health services in Bangladesh are now much more accessible. Speak with a professional counsellor through a hospital psychiatry department or an online counselling service. This is completely confidential and nothing to be ashamed of.
cricket's Responsibility Pledge
We do not only operate a betting platform — ensuring the safety and wellbeing of our members is also part of our responsibility. To build a culture of responsible gaming at cricket, we uphold the following commitments. To learn more about us, visit our About Us page.
Age Verification
- Collecting proof of age documents at registration.
- Re-verification on suspicious accounts.
- No accounts for anyone under 21.
- Initiatives to raise awareness among parents and guardians.
Behavioural Monitoring
- Automatic alerts on unusual betting patterns.
- Offering support to at-risk members.
- Technical safeguards to prevent limit breaches.
- Regular team training and updates.
Simple Self-Exclusion Process
- Takes effect as soon as the request is received.
- Promotional emails stopped upon permanent exclusion.
- Easy to apply via live chat or email.
- Proper review before reactivation.
Round-the-Clock Contact
- 24/7 live chat and email support.
- Responses in Bengali and English.
- Confidentiality maintained in sensitive situations.
- Active assistance in resolving issues.
Simple Habits to Stay Safe
Following a few simple habits keeps betting enjoyable and within control at all times.
Decide how much you are willing to spend before starting a session. Once you reach that limit, stop.
Decide in advance how long you will play. If you are tired or under mental stress, stop playing.
Every bet is independent and the outcome is uncertain. After a loss, avoid placing an even larger bet straight away.
Never bet as a way to earn income or recover losses. It is entertainment only.
Take regular breaks instead of playing for long stretches at a time. Focus on other things — family, friends, or hobbies.
Use a password or PIN on your device so that minors cannot access the account.
Questions about responsible gaming
Common questions and answers are provided here. To learn more, visit the full FAQ page.